Additional Expertise
Working with SMBs for many years has taught us this truth - one size doesn't fit all. Our clients all have different technology needs and goals, and its our job to realize them.
Latitudes's system monitoring service is a key part of our approach to supporting your businesses technology.
We monitor your Internet, servers, network devices, applications and endpoints 24 hours a day, 7 days a week, 365 days a year.
Using a combination of industry leading and vendor specific monitoring tools, our propitiatory software suite and a lot of software logic, we keep a detailed view on IT performance and stability, and in most cases perform real time automated fixes to potential issues before they become problems. When work does need to be performed by one of our engineers, they are on call 24/7/365 to fix that problem.
By monitoring your organizations systems and backup regimens, your business can make informed decisions to maintain a working infrastructure, plan for future requirements or improve existing IT. Our systems can report on utilization of hardware, and inform you of the systems that are under-resourced, or simply struggling and require investment. In many cases having systems monitoring in place allows your staff to remain working more of the time, saving money and improving productivity. Additionally a catalog of devices connected to the business can be presented to the organisation, and any legacy, non-conforming or unused end points can be dealt with.
Server Monitoring and Uptime Availability
Short and long terms issues, including low disk space, processor spikes and memory issues can be detected early by knowing the basic performance behaviors of your core server infrastructure. Servers are also subject to and impacted by hardware malfunctions, such as faulty power supplies or cooling fans within the server chassis. Our tools will alert us to potential problems and failure to prevent major outages.
Patch Management
Our tools enable us to develop a patch policy to bring all workstations and servers into compliance and keep up-to-date with the latest important security patches and updates. This will improve system usability and performance by fixing security vulnerabilities. Reports are performed on all machines that are out of compliance and missing patches can be automatically deployed.
Endpoint Remote Management
Whether the device is on-site or at an alternative location, our tools allow us to remotely access desktops directly rather than relying on variable information provided by staff when faults occur. The secure and rapid access to user desktops even works behind firewalls and NAT and makes systems on your network accessible, independent of their locations.
Network Management
Most network and Internet related issues can be spotted well before they become problems, if you know where to look. Our propitiatory tools and alerting systems will quickly tell us if problems occur, help us identify the root cause so we can take the necessary steps to fix the problem.
Application Level Monitoring
Our tools allows us to assess the performance of major applications, such as SQL, Exchange and IIS, to prevent wide scale business disruption by detecting and resolving issues before the user notices, potentially reducing the volume of support requests. You can also configure your own system performance preferences and configure early-warning alerts based on the structure and behaviors of your organisation.
Backup Monitoring
Leading Backup solutions can be fully monitored to confirm if your backups have been successfully completed at their scheduled times. This will ensure that your organization’s data and systems are completely and quickly recoverable and your business continues to operate in the event of a disaster with minimum downtime.
Looking for a custom monitoring solution for your applications or infrastructure? We can help.
One of the nice things about developing your own monitoring software suites is it allows us to quickly add the ability to monitor, well, just about anything you need monitored. Let us know what you're looking for, and we'll deliver it.
The best technology partnerships produce the best outcomes
By working with the best technology providers, we understand what the latest and best technologies can do for a business. It's a two way street. We talk with our partners and tell them what our clients need - and having this dialogue brings out our best.
